Dear Apple,
I know you kinda have a big head about yourself…I understand. You love that you have smart commercials razzin’ on PC users, you love that you can make a huge profit off your overpriced machines, and you love that your stores became the place-to-be for young high schoolers who were too young to crash the bars. All that said though, I think you need a little reality check.
First of all, if your product is so superior to the competition, why do I still have problems with iTunes every 3rd or 4th version? And why does my iPod randomly freak out and freeze up? Or, why do you need those commercials to convince me you’re my best option…don’t your machines sell themselves? Cause apparently that’s what you said.
Not only that, but when problems do arise, why can’t I just come talk to you in person? Why do I have to go online to make an appointment? Ahead of time? Which on a side note – if you have that many people coming in for tech support that you have to have people schedule in advance and you don’t have openings for days at a time – is your product really that superior?
I have to admit I was a little annoyed that your sales rep seemed so put out when I informed her I needed to make an appointment to have my iPod looked at and she told me to do it online and I said, I can’t – I’m driving in the car and I don’t have access to the internet. I said, can’t I just make the appointment over the phone? I know, I had some gall to ask an Apple employee if I could do something NOT over the internet, but please – we’re not all iPhone addicts.
Speaking of which – what’s up with the AT&T/iPhone exclusivity contract?
And while we are speaking of exclusivity – I gotta admit I’m tired of re-signing my iTunes user agreement EVERY SINGLE TIME I make a song purchase. I also think that it’s a little messed up that I own the songs, yet you’ve formatted them so I can ONLY play them in your jacked up music library iTunes or on my iPod. What if I want to play them on Windows Media Player? Or, Lord forbid, an MP3 player that’s NOT an iPod??? Shouldn’t I have that right? I mean, I PAID for the songs. I think I am entitled to use the songs however I please…which is why I have recently stopped making purchases from you. Gasp!
I have been using Amazon.com to buy music and download it. That way, I can play it on any music playing device/computer I choose. I gotta admit it’s a really simple process and I appreciate not having to sign away the rights to my first born child should I choose to use the music in other applications. Amazon makes it super easy to copy the music I purchase and upload it into my iTunes, so I can play it on my iPod too.
So now, I’m not at your mercy for my music. How do you like them apples?
